![]() They're to point customers to the tutorials on the website, or advise them to check some of the Signmaker's Forums. Cutter Techs aren't SUPPOSED to do How-to's. Now, take that during the week, there is between 100-200 calls per day, everything from "I just got my machine, help me hook it up." to "I need a call, NOW!" to "." <- message without anything but Name / Phone # So, at any one time, there are between 3-5 techs actually on the phones. There is also a dispatcher, and one of the 5 techs acts as dispatcher in their absence. (This is changing soon, as 1 will be shifting over to Color Tech, and another will be leaving the company within the next few months). ![]() On a good day, when noone's missing from work etc, there are 5 on the phones. Most people know of SW Tech because they've talked to a Cutter Tech. "Laser" Techs (Mainly deal with Laser Engravers, 1 specialized tech trained to deal with rotary engravers). Color Techs (Printer Techs, if you've purchased a large format printer from SW, chances are you've had one come out to setup the machine).ģ. ![]() Cutter Techs (aka anything that doesn't have to do with Engravers or Printers).Ģ. There are actually 3 tech departments in SW.ġ. Life-time tech for SW software / hardware.
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